Refund policy

PARIDON – Return & Refund Policy

At PARIDON, we aim to provide our customers with quality products and a smooth shopping experience. Please read this Return & Refund Policy carefully before placing an order.

1. Return & Exchange Window

PARIDON accepts eligible return or exchange requests within 7 days from the date of delivery of the order.

Any return or exchange request received after the 7-day period may be rejected and will not be eligible under this policy, subject to any rights available to the customer under applicable law.

After the 7-day return period has expired:

- No size exchange requests will be accepted.

- No return requests will be accepted.

- No refund requests under this policy will be accepted.

- Requests regarding damaged or wrong products must also be reported within the 7-day period.

2. Size & Fitting Issues

PARIDON provides a detailed size chart with the product images/listing to help customers select the appropriate size.

Customers are advised to carefully check the available sizes and size chart before placing an order.

If a customer requests a return or exchange because the product does not fit or the customer selected the wrong size:

Exchange

The customer may request an eligible size exchange within 7 days of delivery.

For a size/fitting-related exchange, the applicable return/exchange shipping charges will be payable by the customer.

Refund

If the customer does not want an exchange and requests a refund because of a size or fitting issue, the applicable shipping/return charges may be deducted from the refundable amount.

The remaining eligible amount will then be refunded according to the applicable payment/refund process.

Size or fitting issues are considered customer-related reasons and therefore do not qualify for free return shipping or a free exchange.

3. Wrong Product Received

If PARIDON sends a product that is different from the product ordered by the customer, the customer must contact us within 7 days of delivery.

After verification, the customer may be eligible for:

- Full refund without return shipping charges, or

- Free exchange for the correct product without return shipping charges.

The customer must provide the required information and cooperate with the verification process.

4. Damaged or Defective Product

If the product is received damaged or defective due to an issue attributable to PARIDON, the customer must report the issue within 7 days of delivery.

After verification, the customer may be eligible for:

- Full refund without return shipping charges, or

- Free replacement/exchange without return shipping charges.

Customers are requested to contact PARIDON as soon as possible after receiving a damaged or defective product.

5. Original Packaging and Invoice

For returns or exchanges, especially claims involving a wrong, damaged, or defective product, the customer must keep and provide the following when requested:

- Original product packaging

- Outer shipping/parcel packaging

- Product tags and other materials received with the order, where applicable

- Original invoice/bill

- The product in the condition in which it was received

Failure to provide the required packaging, invoice, or other requested information may affect the eligibility of the return, exchange, or refund.

6. Verification of Return, Damage & Wrong Product Claims

PARIDON takes appropriate measures to verify return, damage, defective, and wrong-product claims.

For order verification and protection against fraudulent or incorrect claims, PARIDON may maintain records of the packing process of orders, including packing videos.

If a customer submits a claim that is found to be inconsistent with the available order, packing, product, or other verification records, PARIDON reserves the right to reject the claim.

Where appropriate, PARIDON may provide relevant verification evidence to the customer to explain the reason for rejection.

7. Product Condition

Products returned for size-related exchange or other eligible returns should be kept in their original condition.

The product should not be used, washed, altered, damaged, or otherwise handled in a manner that makes it unsuitable for resale.

Original tags, packaging, invoice, and other materials should be retained where applicable.

PARIDON reserves the right to inspect the returned product before approving an exchange or refund.

8. Refunds

Where a refund is approved, the refundable amount will be processed according to the applicable payment method and payment provider's processing procedure.

For eligible wrong-product or PARIDON-attributable damaged/defective product claims, the customer will be eligible for a full refund without applicable return shipping charges, subject to successful verification.

For size/fitting-related refunds, applicable return/shipping charges may be deducted from the refundable amount.

9. Exchange

For an approved size exchange, the availability of the requested replacement size is subject to stock availability.

If the requested size is unavailable, the customer may be offered an alternative resolution according to the applicable return/refund terms.

For an approved wrong-product or PARIDON-attributable damaged/defective product claim, PARIDON will provide an eligible replacement/exchange without charging the customer for the applicable return shipping, subject to verification and product availability.

10. Non-Acceptance of Fraudulent or False Claims

PARIDON reserves the right to reject return, refund, or exchange requests that are found to be fraudulent, false, misleading, manipulated, or inconsistent with the order and packing records.

This may include claims where the available evidence indicates that the product originally packed and dispatched by PARIDON was correct and in the applicable condition.

11. How to Request a Return or Exchange

To request a return, refund, or exchange, the customer should contact PARIDON within 7 days of delivery using the contact details below.

The customer should provide:

- Order number

- Customer name

- Registered mobile number/email

- Reason for the return/exchange

- Required photographs or videos, where requested

- Any other information required for verification

PARIDON will review the request and communicate the applicable next steps.

12. Order Cancellation

Order cancellation is governed separately by PARIDON's order cancellation terms.

If a cancellation request is received before the order is dispatched, PARIDON may cancel the order.

For a prepaid order that is successfully cancelled before dispatch, the eligible amount will be refunded.

Once an order has been dispatched, a cancellation request will generally not be accepted under the cancellation policy.

13. Policy Changes

PARIDON reserves the right to update or modify this Return & Refund Policy from time to time.

Any updated version will be published on this page with the revised “Last Updated” date.

14. Contact Us

For return, refund, or exchange-related queries, please contact:

PARIDON

Business Address: White Soliter C 202, Chhaprabhatha Road, Surat, Gujarat – 394520, India

Email: paridonfashion@gmail.com

Shipping available across India.