Refund policy
PARIDON – Return & Refund Policy
Last Updated: August 19, 2026
At PARIDON, we aim to provide our customers with quality products and a smooth shopping experience. Please read this Return & Refund Policy carefully before placing an order.
1. Return & Exchange Window
PARIDON accepts eligible return or exchange requests within 7 days from the date of delivery of the order.
Any return or exchange request received after the 7-day period may be rejected and will not be eligible under this policy, subject to any rights available to the customer under applicable law.
After the 7-day return and exchange period has expired:
- No size exchange requests will be accepted.
- No return requests will be accepted under this policy.
- No refund requests under this policy will be accepted.
- Requests regarding damaged, defective, or wrong products must also be reported within the 7-day period.
2. Size & Fitting Issues
PARIDON provides a detailed size chart with the product images/listing to help customers select the appropriate size.
Customers are advised to carefully check the available sizes and size chart before placing an order.
If a customer requests a return or exchange because the product does not fit or the customer selected the wrong size, the request will be treated as a size/fitting-related request.
Size Exchange
The customer may request an eligible size exchange within 7 days of delivery.
For a size/fitting-related exchange:
- The customer is required to pay a fixed ₹250 shipping charge.
- The ₹250 shipping charge must be paid before the exchange process is initiated.
- The exchange process will begin only after PARIDON receives confirmation of the applicable ₹250 shipping payment.
- Exchange is subject to availability of the requested size.
- The product must meet the applicable return/exchange conditions mentioned in this policy.
If the requested replacement size is unavailable, PARIDON may offer an alternative resolution according to the applicable return/refund terms.
Size-Related Refund
If the customer does not want an exchange and requests a refund because of a size or fitting issue:
- The customer must return the product as instructed by PARIDON.
- A ₹250 return shipping charge will be deducted from the eligible refundable amount.
- The refund will be processed only after the returned product has been received by PARIDON and successfully inspected.
- The remaining eligible refund amount will then be processed according to the applicable payment/refund procedure.
Size or fitting issues are considered customer-related reasons and therefore do not qualify for free return shipping or a free exchange.
3. Wrong Product Received
If PARIDON sends a product that is different from the product ordered by the customer, the customer must contact us within 7 days of delivery.
After verification, the customer may be eligible for:
- Full refund without the ₹250 return shipping charge, or
- Free exchange for the correct product without the ₹250 return shipping charge.
The customer must provide the required information and cooperate with the verification process.
4. Damaged or Defective Product
If the product is received damaged or defective due to an issue attributable to PARIDON, the customer must report the issue within 7 days of delivery.
After verification, the customer may be eligible for:
- Full refund without the ₹250 return shipping charge, or
- Free replacement/exchange without the ₹250 return shipping charge.
Customers are requested to contact PARIDON as soon as possible after receiving a damaged or defective product.
5. Original Packaging and Invoice
For returns or exchanges, especially claims involving a wrong, damaged, or defective product, the customer must keep and provide the following when requested:
- Original product packaging
- Outer shipping/parcel packaging
- Product tags and other materials received with the order, where applicable
- Original invoice/bill
- The product in the condition in which it was received
Failure to provide the required packaging, invoice, or other requested information may affect the eligibility of the return, exchange, or refund, subject to applicable law.
6. Verification of Return, Damage & Wrong Product Claims
PARIDON takes appropriate measures to verify return, damage, defective, and wrong-product claims.
For order verification and protection against fraudulent or incorrect claims, PARIDON may maintain records of the packing process of orders, including packing videos.
If a customer submits a claim that is found to be inconsistent with the available order, packing, product, or other verification records, PARIDON reserves the right to reject the claim, subject to applicable law.
Where appropriate, PARIDON may provide relevant verification evidence to the customer to explain the reason for rejection.
7. Product Condition
Products returned for size-related exchange or other eligible returns should be kept in their original condition.
The product should not be used, washed, altered, damaged, or otherwise handled in a manner that makes it unsuitable for resale.
Original tags, packaging, invoice, and other materials should be retained where applicable.
PARIDON reserves the right to inspect the returned product before approving an exchange or refund.
8. Refunds
Where a refund is approved, the refundable amount will be processed according to the applicable payment method and payment provider's processing procedure.
For eligible wrong-product or PARIDON-attributable damaged/defective product claims, the customer will be eligible for a full refund without the ₹250 return shipping charge, subject to successful verification.
For approved size/fitting-related refunds:
- ₹250 will be deducted as return shipping charges.
- The returned product must first reach PARIDON.
- The returned product must successfully pass the applicable inspection/verification.
- Only after successful receipt and inspection will the eligible refund be processed.
The applicable refund amount will be calculated after any permitted deductions under this policy.
9. Exchange
For an approved size exchange:
- The exchange request must be made within 7 days of delivery.
- The customer must pay the ₹250 shipping charge before the exchange process begins.
- The exchange process will start only after the ₹250 payment has been successfully received/confirmed.
- The requested replacement size is subject to stock availability.
- The returned product must meet the applicable exchange conditions.
If the requested size is unavailable, the customer may be offered an alternative resolution according to the applicable return/refund terms.
For an approved wrong-product or PARIDON-attributable damaged/defective product claim, PARIDON will provide an eligible replacement/exchange without charging the customer the ₹250 size-exchange shipping charge, subject to verification and product availability.
10. Non-Acceptance of Fraudulent or False Claims
PARIDON reserves the right to reject return, refund, or exchange requests that are found to be fraudulent, false, misleading, manipulated, or inconsistent with the order and packing records, subject to applicable law.
This may include claims where the available evidence indicates that the product originally packed and dispatched by PARIDON was correct and in the applicable condition.
11. How to Request a Return or Exchange
To request a return, refund, or exchange, the customer should contact PARIDON within 7 days of delivery using the contact details below.
The customer should provide:
- Order number
- Customer name
- Registered mobile number/email
- Reason for the return/exchange
- Required photographs or videos, where requested
- Any other information required for verification
PARIDON will review the request and communicate the applicable next steps.
For a size-related exchange, the customer will be informed about the ₹250 shipping charge and the exchange process will begin only after the applicable payment has been received/confirmed.
12. Order Cancellation
Order cancellation is governed separately by PARIDON's order cancellation terms.
If a cancellation request is received before the order is dispatched, PARIDON may cancel the order.
For a prepaid order that is successfully cancelled before dispatch, the eligible amount will be refunded.
Once an order has been dispatched, a cancellation request will generally not be accepted under the cancellation policy, subject to any rights available to the customer under applicable law.
13. Policy Changes
PARIDON reserves the right to update or modify this Return & Refund Policy from time to time.
Any updated version will be published on this page with the revised “Last Updated” date.
14. Contact Us
For return, refund, or exchange-related queries, please contact:
PARIDON
Business Address: White Soliter C 202, Chhaprabhatha Road, Surat, Gujarat – 394520, India
Email: paridonfashion@gmail.com
Shipping available across India.
Important
Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any consumer rights or remedies available under applicable Indian law. Where applicable law provides a customer with a right or remedy that differs from this policy, the applicable law will prevail.